Customer Service

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At Lodore, we are committed to providing reliable, professional customer service for both residential and commercial pool owners. We support you before, during, and after your purchase with technical guidance, product information, and practical solutions that keep your pool equipment running at its best.

Lodore Pool Products continues a proud tradition of refined, creative pool solutions, now powered by an AI-driven integrated pool equipment management system suitable for both new and existing pools.

Whether you are a homeowner, a pool professional, a contractor, or a facility manager, our team is here to help you choose the right products, solve equipment issues, and plan for long-term maintenance and upgrades.

 

How We Can Help You

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Our customer service team offers a full range of support for Lodore products and other major pool equipment brands. From answering simple questions to assisting with more complex system issues, we are focused on clear, responsive, and practical communication every step of the way.

We can help you understand product features, compare options for new installations or replacements, and troubleshoot performance problems such as low flow, error codes, or irregular heating. When needed, we work closely with our service and repair team to provide practical next steps.

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Product and Technical Support

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Lodore provides product and technical support for pumps, filters, heaters, sanitization systems, control systems, and other pool equipment. If you are unsure which product is right for your pool, or you need help understanding technical specifications, our team can guide you through the available options.

We also assist with basic troubleshooting, equipment configuration questions, and general best practices for installation and operation. For more complex issues, we may recommend our repair services or connect you with a qualified local professional.

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Service and Repair Coordination

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In addition to general customer service, Lodore operates a dedicated service and repair team with strong technical knowledge and practical field experience. We support not only Lodore products, but also a wide range of major pool equipment brands used in both residential and commercial applications.

If your pool equipment is not working properly, our customer service team can help you identify the issue, gather the necessary information, and coordinate the next steps with our repair team or trusted service partners. Our goal is to help extend the life of your equipment, protect your investment, and reduce unnecessary downtime wherever possible.

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Support for Homeowners and Professionals

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Lodore proudly supports both individual pool owners and industry professionals across Canada. Homeowners can contact us directly for product questions, warranty information, and repair guidance. Dealers, contractors, and commercial clients can rely on us for technical support, product availability information, and long-term partnership.

If you are a pool professional interested in working with Lodore, you may also contact our team for dealer-related inquiries. We will connect you with the appropriate department and provide the information you need.

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Warranty and After-Sales Support

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For products covered under warranty, our customer service team can help you understand the warranty terms, determine eligibility, and explain the steps required to submit a claim. We aim to keep the process straightforward and transparent so you know exactly what information is needed.

Even after the warranty period has ended, we remain available to assist with replacement options, upgrade planning, and ongoing maintenance advice. Our goal is to support you throughout the full lifecycle of your pool equipment, from initial purchase to long-term operation.

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How to Contact Customer Service

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If you need assistance, have a question, or would like to discuss a specific issue, we invite you to contact our customer service team. You can reach us by phone or email, or by submitting a request through our online contact form.

When contacting us, please include your name, location, the type and model of your equipment if available, and a brief description of your question or issue. Photos and additional details are always helpful and allow us to provide faster and more accurate support.

For general inquiries, product information, dealer requests, or service-related questions, our team will review your message and respond as promptly as possible.